Customer Support
Frequently Asked Questions
Answers to common questions about ordering, shipping, returns, and purchasing books from VonOg Press.
Where does VonOg Press currently ship?
VonOg Press currently ships physical book orders within the United States only. International shipping is not available at this time.
How long does it take to process an order?
Orders are normally processed within 2–3 business days after payment is confirmed. Weekends and holidays may affect processing times.
How much is shipping?
Standard U.S. shipping is $2.99 per individual book. The Five Laws of Human Formation Complete Paperback Collection has a special bundle shipping rate of $6.99.
Will I receive tracking information?
When tracking is available for your shipment, tracking information will be provided after the order has been shipped.
Can I return a book?
Yes. Returns are accepted within 30 days of delivery when the book is in its original, resalable condition. Customers are responsible for return shipping unless the item arrived damaged or defective, or VonOg Press sent the wrong item.
What if my order arrives damaged or I receive the wrong book?
Please contact VonOg Press within 7 days of delivery. Include your order information and, when possible, photographs showing the damaged or incorrect item so we can review and resolve the issue.
Can I change my shipping address after ordering?
Contact VonOg Press as soon as possible if you notice an address error. We will try to help before the order ships, but we cannot guarantee that an address can be changed after an order has entered fulfillment.
How are payments processed?
Online payments are processed securely through Stripe. VonOg Press does not receive or store your complete card number through the website checkout process.
Can I purchase the complete Five Laws series together?
Yes. The Five Laws of Human Formation Complete Paperback Collection includes all five books in the series at a discounted bundle price.
How can I contact VonOg Press?
For questions about books, orders, shipping, or returns, contact VonOg Press at vonogpress@gmail.com.