Customer Support
Returns & Refund Policy
We want customers to receive the books they ordered in good condition. This policy explains how returns, damaged items, and incorrect orders are handled for purchases made directly through VonOg Press.
30-Day Return Period
Physical books may be returned within 30 days of delivery, provided they are in their original, resalable condition.
Return Shipping
Customers are responsible for return shipping costs for standard returns. If an item arrived damaged or defective, or VonOg Press sent the wrong item, we will work with you to resolve the issue without requiring you to bear the cost of correcting our error.
Damaged, Defective, or Incorrect Orders
Please report a damaged, defective, or incorrect item within 7 days of delivery. Include your order information and, when possible, clear photographs showing the condition of the item or the incorrect book received.
Refunds
Once an eligible return is received and reviewed, an approved refund will be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.
Original Shipping Charges
Original shipping charges are generally non-refundable for standard returns. This does not apply when a refund or other resolution is required because the order arrived damaged or defective, or the wrong item was shipped.
Contact Us Before Returning an Item
Please contact VonOg Press before mailing a return so we can review the request and provide appropriate return instructions. Do not send a return without first contacting us.
Contact
To request a return or report an order problem, email vonogpress@gmail.com.